SHIPMENTS

Home delivery

ild-wholesale.com operates throughout Italy, including islands, directly to your home. The package is completely anonymous, even the courier knows the content. With ild-wholesale.com you can request the shipment of the purchased products to an address different from that of your residence, simply indicating the address that is most convenient for you to deliver in the appropriate space of the order form during the compilation.


Shipping within 24-48 h

Every day we take care of making our customers more satisfied. Priority is for us to fulfill orders as soon as possible. The average of our shipments is within 1 working day. Our trusted courier is the express courier GLS, which usually delivers from Monday to Friday in 24 hours throughout the country and in 48 hours for Puglia, Basilicata, Calabria, Islands and for disadvantaged and peripheral locations.


How to behave if there is nobody to receive the package

The courier makes a first and second delivery attempt for each shipment. If the shipment can not be delivered, because nobody is present at home, on the first attempt the courier leaves a "notice of passage", which contains key information such as the number of the shipment and contact details to arrange for delivery. In the event that the recipient is absent on the second attempt, the shipment will be kept in storage at the Corriere headquarters of competence in the territory. For any questions you can contact our customer service department at 0863.448115.


How to behave when the package is received


For the complete security of your purchase, when the Courier will complete the delivery according to the methods chosen by you during the purchase, you will simply have to check for any important inconsistencies:

  •              the integrity of the package: not damaged or wet and in any case complies with the standard characteristics of a package.


The possible disputes with reference to the incongruities described above must be promptly raised to the carrier (according to the methods indicated below) because, in their absence, the product is considered by law correctly delivered.


In the case of tampering with the package


Upon receipt of the package, if it is damaged or tampered with, you can choose between two solutions:

  •              You can accept the package with reserve, ie you accept the package but before signing the document you will have to write "I accept with reserve right because the package has the following anomaly (describe the damage that is observed on the package)". In this way, it will be possible to be compensated for any damage suffered, definitively found once the package has been opened.
  •              You can refuse the package for tampering. By refusing the package for tampering, you must notify us promptly at info@ilds.it or by telephone to customer support 0863.448115.


Attention: if at least one of these two methods of dispute is not carried out, ild-wholesale.com will consider the package delivered regularly.


RIGHT OF WITHDRAWAL


(Legislative Decree No. 21/2014 of transposition of Directive 2011/83 / EU)


For purely hygienic reasons, the products can be returned or changed exclusively due to lack of manufacturing and / or malfunctioning. Therefore, once the product has been received and the packaging has been opened, check the integrity of the purchased goods immediately.

ild-wholesale.com applies the solution without problem the customer who intends to exercise the right of withdrawal must, within 14 days of receipt of the package, communicate to the team of ild-wholesale.com via email its intention to return the item or items purchased at following email address: info@ilds.it. To be specified in the email the malfunction of the product with a detailed written description, with photos and / or video attachments, which highlight in particular the non-conformity of the goods.

You will be contacted, and within 14 days from the communication, you will need to store the purchased goods to be returned, inside a packing box inserting inside a simple paper return document indicating: order number, order date, date to receive the order and reasons for the return, then closing and sealing everything with adhesive tape. You will deliver the package to the GLS courier when it comes to collect it.


THE RETURN


Received the goods, will be subjected to our quality control and depending on the case, we will send you a new product or a product of your choice of the maximum value of the one returned or to make a refund.

ild-wholesale.com will reimburse the cost of the items that have been returned by bank transfer, Paypal Reimbursement or Credit Card Reimbursement or Debit Card (Postepay type) depending on the payment method chosen during the purchase phase. The types of detailed deliveries chosen during the purchase phase, such as delivery by appointment or surcharge, are not refundable.

Condicio sine qua non for exercising the right of withdrawal is the concrete integrity of the item, the product and its packaging to be returned. In the event that the object does not return in the same condition in which it was sent and received, ie in perfect state of maintenance, not used, provided with the original packaging, the external packaging and any manuals, without any lack , and is otherwise lacking in one or more of its components, ild-wholesale.com reserves the right not to accept such return and the product will be returned to the customer.

Address for shipping the package:

ILD S.r.l.s. Via Tiburtina Valeria km 110,500 - 67068 - Scurcola Marsicana (AQ)

N.B. ild-wholesale.com uses a maximum of 14 days from receipt of the Return package to make a refund.